Privacy Policy

1. About Neeura

Neeura is a business communication and automation platform that helps businesses manage customer conversations, automate messaging, organize customer information, create campaigns, manage templates, and analyze customer engagement.

Our current services primarily support WhatsApp Business communication and automation. Neeura may expand its services to support additional communication channels and integrations in the future.

This Privacy Policy applies to information processed through our website, application, APIs, integrations, and related services.

2. Information We Collect

The information we collect depends on how you interact with Neeura and which features you use.

2.1 Information You Provide

We may collect information you voluntarily provide when registering for an account, contacting us, requesting a demonstration, submitting support requests, configuring your workspace, or using our services.

2.2 Automatically Collected Information

When you access our website or application, certain technical information may be automatically collected, such as browser information, device information, IP address, operating system, approximate usage information, application activity, and diagnostic information.

2.3 Cookies and Similar Technologies

We may use cookies and similar technologies to support authentication, security, preferences, analytics, and website functionality. See the Cookies section below.

3. How We Use Information

We use information collected through Neeura for legitimate business and service purposes, including to:

• Provide, operate, and maintain Neeura.
• Create and manage user accounts.
• Provide WhatsApp business automation functionality.
• Process customer conversations and messages.
• Deliver automation workflows.
• Manage contacts and customer information.
• Provide campaign and broadcast functionality.
• Manage message templates.
• Provide analytics and reporting.
• Authenticate users and protect accounts.
• Provide customer support.
• Communicate with customers about their accounts and services.
• Monitor service performance and reliability.
• Detect and prevent fraud, abuse, unauthorized access, and security incidents.
• Troubleshoot technical problems.
• Improve our products and services.
• Develop new features and functionality.
• Comply with applicable legal obligations.
• Enforce our agreements and protect our rights and users.

We do not use customer conversation or business data for purposes unrelated to providing, securing, maintaining, or improving the services except where permitted or required by applicable law or with appropriate authorization.

4. WhatsApp and Meta Platform Data

Neeura provides functionality that allows businesses to connect and use supported WhatsApp Business services.

4.1 WhatsApp Business Information

Depending on the functionality you use, Neeura may process information associated with WhatsApp Business communication, including:

• WhatsApp business account information.
• Phone numbers.
• Customer contact information.
• Messages.
• Conversations.
• Message timestamps.
• Message delivery information.
• Read status.
• Message templates.
• Media associated with conversations.
• Webhook events.
• Other information made available through the applicable WhatsApp Business integration.

4.2 Your Responsibilities

If you use Neeura to communicate with your customers, you are responsible for obtaining any required permissions or consent, providing appropriate privacy notices, using customer information lawfully, complying with applicable privacy and data protection laws, and complying with applicable WhatsApp and Meta policies.

Neeura provides the technology platform but does not determine the lawful basis for your processing of your customers' information.

4.3 Meta Services

Your use of Meta products and services may also be governed by Meta's own terms, policies, and data practices. Neeura does not control how Meta independently processes information within Meta's services.

5. How We Share Information

Neeura does not sell your personal information as a commercial product.

We may share information where reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our users and systems.

Service Providers

We may use trusted third-party service providers for services such as cloud infrastructure, data storage, security, analytics, customer support, email communication, authentication, payment processing, monitoring, and technical infrastructure.

Messaging and Platform Providers

When you connect a third-party communication service, information may be exchanged with that provider as necessary to provide the integration you have authorized.

Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to comply with applicable law, respond to valid legal requests, protect our rights or property, protect the safety of users or others, investigate fraud or security incidents, or enforce our agreements.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.

6. Third-Party Services and Integrations

Neeura may integrate with third-party platforms and services.

These may include communication platforms, cloud services, analytics providers, payment providers, authentication services, and other technology providers.

When you enable a third-party integration, that provider may independently process information according to its own terms and privacy policies.

You should review the privacy practices of any third-party service that you connect to Neeura.

7. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the service and information involved, these measures may include authentication controls, access controls, role-based permissions, infrastructure security, secure communication mechanisms, monitoring, logging, security controls, and backup and recovery measures.

However, no internet-based service, network transmission, or electronic storage system can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials and controlling access to your Neeura account.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain your account, provide customer support, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud and abuse, enforce our agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information, how it is used, your account status, legal requirements, and the services you use.

When information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with our applicable practices and legal obligations.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights relating to your personal information.

These rights may include:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of certain information.
• Requesting a copy of certain information.
• Objecting to certain processing.
• Requesting restriction of certain processing.
• Withdrawing consent where processing is based on consent.
• Requesting information about how your data is processed.

To submit a privacy request, contact us at privacy@neeura.ai .

We may need to verify your identity before completing certain requests.

Certain information may be exempt from deletion or other requests where we are required or permitted to retain it under applicable law.

10. Account and Data Deletion

You may request deletion of your Neeura account and associated information by contacting us at privacy@neeura.ai .

When you request account deletion, we may delete or anonymize information associated with your account subject to applicable legal, security, contractual, and operational requirements.

Some information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce agreements, maintain security records, or complete legitimate business requirements.

11. Cookies and Similar Technologies

Neeura may use cookies and similar technologies on our website and application.

These technologies may be used to:

• Maintain authentication sessions.
• Keep users logged in.
• Remember preferences.
• Improve security.
• Understand website usage.
• Monitor performance.
• Improve the user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website or application.

12. Children's Privacy

Neeura is designed for businesses and professional users.

Our services are not intended to be directed toward children.

We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us so that we can review the matter and take appropriate action.

13. International Data Processing

Depending on our infrastructure, technology providers, integrations, and the location of our service providers, information may be processed or stored in countries other than the country where you are located.

Where required by applicable law, we take reasonable measures designed to provide appropriate protection for information transferred or processed internationally.

14. Business Customer Responsibilities

Neeura operates primarily as a technology platform for businesses.

If you use Neeura to collect, store, or process information about your own customers, you remain responsible for ensuring that your use of the platform complies with applicable privacy and data protection requirements.

This includes responsibility for:

• Providing appropriate privacy notices.
• Obtaining required permissions or consent.
• Maintaining appropriate records.
• Responding to customer requests where required.
• Using messaging features lawfully.
• Maintaining appropriate customer data practices.
• Complying with WhatsApp, Meta, and other applicable platform policies.

You should not use Neeura to process information in a manner that violates applicable law or third-party platform requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect changes to our services, new features, changes in technology, changes in our data practices, changes in legal or regulatory requirements, or changes in third-party integrations.

When we make material changes, we may update the effective date at the top of this Privacy Policy and may provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, your information, or a privacy-related request, please contact us.